How Can We Help?
Explore our guide to find answers about orders, shipping, and product care.
Shopping with us is simple. Browse our health and beauty collections, add items to your cart, and proceed to checkout when ready.
Checkout as a guest or create an account for full order history and faster processing.
Quick login via email or your saved telephone number for instant checkout.
We accept:
If an item is out-of-stock, we'll notify you immediately via email. Your complete order will ship as soon as it becomes available—usually within 5 business days.
Need to cancel? Reach out to customer_care_us@labonutrition.com with your order number.
Tracking
We'll send a shipping confirmation email with a live tracking link the moment your package leaves our warehouse.
Carriers
USA: UPS
Malaysia: Aramex
International Shipping
Orders outside the U.S. are fulfilled from our certified Singapore warehouse to ensure the highest quality standards.
We want you to love your purchase. If something isn't right, our Customer Support Team is here to help. Please contact us at customer_care_us@labonutrition.com within 7 days of receiving your order.
To ensure fast assistance, please include:
Once we receive your request, our team will carefully evaluate the issue and get back to you promptly. Refunds or replacements are granted on a case-by-case basis at our discretion, depending on the reported issue and the product's condition.
We appreciate your understanding and promise to handle every case with fairness and care.
If you're expecting a refund and haven't seen it yet:
Double-check your bank account.
Contact your credit card provider—it might take some time before your refund officially posts.
Then, check with your bank, as processing times can vary.
Still nothing? Reach out at customer_care_us@labonutrition.com.
At Lifestream Group, quality and safety are our top priorities. Each product is handled, sealed, and shipped under strict hygiene standards to ensure you receive only the best.
For health and safety reasons, we do not accept product returns once items have been delivered. This policy is in place to protect product integrity and your well-being.
We thank you for your understanding and continued trust in Lifestream Group and our brands.
We make every effort to ensure that your order is correct and arrives in excellent condition.
Triple Inspection Process
Validated by Weight
If you do find an error, please contact us immediately via email at customer_care_us@labonutrition.com.
When your package arrives, we recommend inspecting it right away. If any item is damaged during shipping, follow these steps immediately:
Save the box, all packaging materials, and the damaged items.
Contact our support team immediately for next steps.
Important: These materials are required for a claim with the shipping carrier. Without them, we may not be able to provide a replacement.
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Still have questions?
Our support team is standing by to help. We usually respond within 48 business hours.
Email Customer Support